Frequently Asked Questions

Programme

How does the programme work?

How long is the programme?

When can I start?

What happens after the programme ends?

Who can take the programme?

I have a medical condition, is this programme suitable for me?

I am pregnant or breastfeeding, is this programme suitable for me?

Is this an NHS programme?

What makes your programme different?

What results can I expect?

How do I sign up?

How much weight will I lose?

How much exercise does this programme involve?

How do I access the programme?

Diet

What's your nutritional advice?

I have specific dietary requirements (ie. vegetarian, intolerant or allergic to certain foods, etc.) Is the programme still suitable for me?

Will I have to cook separate meals for my family?

How much will I spend on food?

Price

How much does the programme cost?

How much does Sustain cost?

Can I get the programme for free on the NHS?

Can I get a discount?

Do you offer a free trial?

What's the payment schedule?

Technology

What's in the Healthbox?

Do I need a smartphone to do the programme?

What kind of scales will I get if I sign up to the OurPath Tech package?

What kind of activity tracker will I get if I sign up to the OurPath Tech package?

Is my data secure? What's your privacy policy?

Will I still be able to use the technology/app once the programme is over?

I already have scales and an activity tracker, can I use my own?

Coaching

Who are the health coaches?

When are the health coaches available?

How do I access support from my health coach?

Who's in my support group?

Cancellations

What's your cancellation policy?

How do you process refunds?

I'm more than two weeks into the programme and want to cancel.

How can I give feedback?

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